Лучшая сторона pin up
Лучшая сторона pin up
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The player from Portugal had three pending payments of €50 each from December 26th. Despite making additional withdrawals that were approved and paid, the original payments remained pending. The player stated that she had no active bonuses and expressed dissatisfaction with the casino's handling of her withdrawals.
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The player from Germany had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received at that time. After submitting the complaint, the player confirmed that he had received his payment.
Крайне высокие коэффициенты на ТОПовые матчи в конкретном виде спорта.
В плане техподдержки у букмекера все отлично, сотрудники – вежливые равным образом стараются легко удручить любую проблему.
The player's verification is delayed for unknown reason. The complaint was resolved as the player got verified.
The casino did not provide a reason for the account closure and ignored the player's follow-up queries. After the Complaints Team had intervened, the casino had requested additional documents from the player for verification. Upon receiving the documents, the casino had processed the player's refund. The player had confirmed receipt of the funds, leading to the successful resolution of the complaint.
Her account was suspended with her money stuck inside. After a series of exchanges between the player, the casino, and the Complaints Team, the casino had clarified that the player's account was verified and she could continue playing and withdraw her winnings. The player confirmed that the issue had been resolved and thanked the team for their assistance. We had then closed this complaint as 'resolved'.
After our team had intervened and communicated with the casino, the here casino had informed the player that his withdrawal had been successfully processed and paid. The player had later confirmed receipt of his funds, and the issue had been resolved.
The player from Germany has been experiencing difficulties withdrawing her winnings due to ongoing verification.
Из негатива пользователи чаще исключительно жалуются перманентно процедуру дополнительной верификации, некоторым она «прилетает» сразу минуя регистрации. Пройти дополнительную верификацию – крайне сложно, кроме того, техподдержка часто «игнорит» тех, кому эта дополнительная верификация прилетела.
The player from Italy deposited €80 and received a bonus of €20. After playing, he accumulated winnings of €840 which they want to withdraw. But, their total balance is locked due to the bonus, and they are unable to withdraw the winnings. Player’s complaint has been resolved successfully.
After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.
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